Leading consulting group with a 360° approach
We offer hotline and support of standard products from MapInfo, and for our proprietary applications for the Bentley and MapInfo platforms. These services are available under service level agreements and/or consultancy agreements.
Service level agreements are valid for one year at a time and gives the user access to technical support and hotline. A consultancy agreement is made on a project-to-project basis and may, e.g., include a one-day consultancy assistance involving technical support and data management.
A support and hotline agreement covers:Technical support: Assistance with installation, software configuration, training, customisation of software products to meet specific needs, advice on data structure etc.
Data management: Execution of data assignments (e.g. conversion of data to another reference system, entry of new data sets, digitisation, maps for civil works etc.)Hotline: Assistance with daily performance problems.
Support may be by telephone, at the customer, at COWI's office or via remote connection.
Jesper Kaae PetersenProject DirectorTel: +45 5640 2491